Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs About the Franklin Park Zoo

What is Franklin Park Zoo?

Franklin Park Zoo is a 72-acre zoological park located in Boston, Massachusetts, featuring over 220 species and 1,000+ animals.

When was Franklin Park Zoo established?

The Franklin Park Zoo opened to the public on October 4, 1912.

Who operates Franklin Park Zoo?

The zoo is operated by Zoo New England, which also manages Stone Zoo in nearby Stoneham, Massachusetts.

What types of animals can visitors see at Franklin Park Zoo?

Visitors can see a wide range of animals including gorillas, lions, giraffes, penguins, tropical birds, and many more. The Franklin Park Zoo is home to over 220 species with more than 1000 animals.

Is Franklin Park Zoo part of any larger park system?

Yes, it is located in Franklin Park, Boston’s largest park and part of the Emerald Necklace park system.

What are some of the main exhibits at the zoo?

Key exhibits at the Franklin Park Zoo include the Tropical Forest, Serengeti Crossing, Kalahari Kingdom, Outback Trail, and Bird’s World.

Are there amenities such as food outlets or restrooms available?

The zoo has various amenities such as accessible washrooms, pathways, resting and seating areas, a cafe, and even a souvenir shop.

Are pets allowed inside the zoo?

Service Animals are allowed inside the Franklin Park Zoo. Pets are not.

Does the zoo host any African wildlife?

Yes, exhibits like Serengeti Crossing and Kalahari Kingdom showcase African species including lions, wildebeests, and zebras.

Are there opportunities for guided tours at the zoo?

Guided tours are offered at the Franklin Park Zoo, allowing visitors to learn more about the animals and exhibits. It is recommended to check for the same, before-hand.

Where is Franklin Park Zoo located specifically?

It is situated within Franklin Park in Boston, Massachusetts, coordinates 42°18′19″N 71°05′21″W. The address of the venue is: Franklin Park Zoo
1 Franklin Park Road
Boston, MA 02121

Is Franklin Park Zoo family-friendly?

Yes, the Franklin Par Zoo offers attractions such as a large children’s playground and a Children’s Zoo with interactive exhibits.

Does the zoo participate in conservation or educational programs?

Franklin Park Zoo supports conservation efforts and offers educational experiences, consistent with AZA standards.

Is this the venue’s official site?

This site offers official tickets to the venue. It, however, is not the official site of the attraction.